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Posts tagged as “Total Quality Management (TQM)”

True Total Quality

While many organizations focus on quality in their final output, achieving "True Total Quality" means embedding a culture of excellence throughout every single component of this system.

Zero Defects (0 Defects)

Zero Defects (ZD) is a management philosophy that aims to eliminate defects in products and services by motivating people to do their jobs right the first time. The concept was developed by quality control manager Philip B. Crosby while working on the Pershing missile program at the Martin Company in the 1960s.