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Posts tagged as “Soft Skills”

Setting Up A Customer Care Programme

Setting up an effective Customer Care Programme is essential for building loyalty, driving retention, and creating a strong brand reputation. This is more than just responding to complaints; it's a strategic plan to deliver a consistently positive customer experience at every touchpoint.

Preparing And Using Job Descriptions

Job descriptions are among the most essential documents in any organization. They serve as the foundation for recruitment, performance evaluation, training, and employee development. A well-prepared job description not only defines the duties of a position but also clarifies expectations, responsibilities, and the competencies required for success.

Working Out A Career Plan

A career plan is more than just a resume builder; it’s a strategic roadmap that aligns your daily efforts with your long-term aspirations. In today's dynamic job market, where industries evolve rapidly, a well-defined plan is crucial for maintaining direction, motivation, and sustained professional growth.

Business Megatrends

Business megatrends are large, transformative, and global forces that are defining the future world and are expected to have a significant, long-term impact on business, societies, economies, cultures, and personal lives (typically lasting 10 years or more).

Managing The Customer

In today’s hyper-competitive marketplace, managing customers effectively is not just about offering good service—it’s about creating sustainable relationships, maximizing lifetime value, and turning customers into advocates.

Skills Assessments

In today’s fast-moving economy, businesses face a common challenge: ensuring their workforce has the right skills to meet current demands while preparing for future needs. A well-executed skills assessment is one of the most effective tools organizations can use to bridge this gap.